Best Hotel Management Software

Managing the daily operations of a hotel or property is often a complex and time-consuming process. However, hotel management software can help simplify that.

There are many different hotel management software products available on the market at varying price points with different features and tools, so it’s important to research the different options to find the right choice for your particular business.

With so many different hotel management software options on the market, it can be hard to decide which is best for you. In this article, we'll look at some of the best hotel management software available in 2023, and discuss the features and benefits that make them stand out in the crowded market. Choose which hotel management software is the best option for your business based on the pros and cons and see if it fits your budget.

Top hotel management software options

• SkyTouch Technology

• Guesty

• Oracle Hospitality

• Mews Operations

• StayNTouch Cloud PMS

• Front Desk by Hotel Link

• Hotello

Choosing the best hotel management software — what should you look for?

Hotel management software is extremely useful for property managers as it helps streamline operational efficiency, especially for front desk and reception employees. Hotel management software often allows for tracking room availability in real-time and processing payments for guests — two pivotal tasks for front desk staff. It’s crucial for a hotel to track and maintain room inventory on a daily basis to avoid revenue loss. By utilizing hotel management software, businesses can save time and money while working with information organized in one place.

Before you read through the best hotel management software options available to you, consider taking a moment to determine your problem areas with the way you currently manage your property. Which part of your daily operations is the most time-consuming or difficult for you or your employees? What issues or mistakes do you or your team often make that you would like to find a solution for?

Write those answers down or keep them front of mind as you read through the pros and cons of the best hotel management software below.

SkyTouch Technology

SkyTouch is a hotel management software built by hotel owners to solve all property management needs, such as managing rates and availability, distribution and booking, guest experience, and more.

Pros of SkyTouch Technology

• User-friendly and easy to navigate

• Limitless integration opportunities

• 24/7 tech support and an easy-to-use interface

Cons of SkyTouch Technology

• Some users report functionality issues with the login process, resulting in frequent password resets
• Limited customization for manager view 
• Reporting can be difficult to use

Price of SkyTouch Technology

SkyTouch does not list pricing online. They offer custom pricing solutions for any hotel, including three main tiers: Basic, Independent, and Enterprise, all of which are available with a free consultation.

Guesty

Guesty provides short-term property managers with end-to-end solutions for simplifying their property management operations.

Pros of Guesty

• Allows you to manage listings from multiple online travel agencies

• Offers many guest-centric tools, such as a unified inbox, automation tools, payment processing, and guest communication

• Flat booking fees for channel bookings

Cons of Guesty

• Users report a lack of customer support via phone

• Some users note issues with basic tools such as payment processing

• Limited features with accounting and reporting

Price of Guesty

Guesty provides custom pricing that fits the needs of each individual user.

Oracle Hospitality OPERA Property Management System

Oracle Hospitality OPERA Property Management System is a cloud-based, mobile platform for hotel management and the hospitality industry. 

Pros of Oracle Hospitality OPERA Property Management System

• Users find it easy to use and configure

• Allows users to check and manage room availability in real-time

• Provides tools for managing check-in, check-out, and payment processing

• Options for handling special requests or leaving notes on file for repeat or special guests

Cons of Oracle Hospitality OPERA Property Management System

• Some users may find the software complex and difficult to navigate depending on familiarity with PMS systems

• Can be expensive for small hotels or businesses

• Users report trouble reaching support for escalations

Price of Oracle Hospitality OPERA Property Management System

Oracle Hospitality does not disclose pricing information online, as they typically consult with clients to determine their needs and set a price point based on the hotel size. Based on information gathered from Capterra, there is a one-time starting price of $15,000 and previous users have stated paying between $20,000 and $250,000, so the price varies greatly depending on your business size and needs.

Mews Operations

Mews Operations hotel management software helps hotels by providing smart, remarkable solutions to put you in control of your reservations and revenue management.

Pros of Mews Operations

• Real-time dashboard

• Specialized group management features

• Revenue management to optimize inventory and rates

• Easy-to-learn and intuitive design

• Housekeepers can use the system to manage their work with the housekeeping app

Cons of Mews Operations

• Was originally launched to help small hotels and hostels but is now developing its business for chains and larger hotels, so there may be some growing pains

• Some users report that it can take a long time for the system to be fully ready to perform

• Support could be more responsive 

Price of Mews Operations

Mews Operations determines cost based on rooms or beds, and users are able to pay monthly or annually. The Starter plan is $9.49 per room / per month when billed monthly while the Pro plan is $16.29 per room / per month when billed monthly. Mews Operations also offers Enterprise plans with custom pricing.

StayNTouch

StayNTouch is a cloud-based hotel PMS that simplifies hotel operations from end-to-end to increase staff productivity, drive revenue, and reduce costs.

Pros of StayNTouch

• Allows staff to break free from the front desk and serve guests wherever they are 

• Cloud-based PMS allows for managers to manage property from anywhere

• Offers contactless check-in solutions

• Remote installation and training

Cons of StayNTouch

• Users report that guest statistic reports are not always accurate 

• May not be the best choice for more complicated, larger operations

• Interface and features are somewhat limited compared to other hotel management software on the market

Price of StayNTouch

StayNTouch does not publish pricing on its website. However, they offer two main tiers: Stayntouch PMS and Stayntouch 2.0, as well as add-ons that can be added à la carte. 

Front Desk by Hotel Link

Front Desk by Hotel Link is a hotel management software that helps small- to medium-sized businesses reduce manual work and simplify daily operations.

Pros of Front Desk by Hotel Link

• Ability to access and manage properties on mobile devices

• Provides a grid view to easily track and view hotel occupancy and available rooms

• User-friendly interface

Cons of Front Desk by Hotel Link

• Can be difficult to share data with team members

• Slow to load and could improve operational speed

• Has some occasional glitches that may cause delays

Price of Front Desk by Hotel Link

Front Desk does not list their pricing online.

Hotello

Hotello is a cloud-based hotel management software that allows your hotel to create a technological hub for different properties and provide exceptional experiences to your guests.

Pros of Hotello

• A flexible tool that allows you to build your own strategy and personalize the experience
• Wide variety of features
• User-friendly interface and provides an easy reservation experience for guests

Cons of Hotello

• The initial configuration may require some technical knowledge
• May not be as sophisticated as others in the market

Price of Hotello

Hotello does not provide pricing information on its website.

Looking for a restaurant POS that will integrate with your hotel management software?

From tableside and poolside to room service and grab ‘n go, Toast’s POS works with your property management system to deliver seamless hospitality with the tap of a finger. Equip your hotel restaurant with a hospitality-first POS platform that keeps staff in sync and serves guests where they are.

Toast integrates seamlessly with your PMS to process room charges with ease. Simply look up a guest by name or room number on Toast POS, take an order quickly and accurately from anywhere in the hotel with Toast Go® — the POS that fits in the palm of your hand — and enjoy real-time posting to the PMS that keeps the restaurant and front desk in-sync.

Learn more about how Toast for hotel restaurants can help level up your hospitality operations by requesting a free demo.

You can also use Toast POS for your hotel gift shop! Check out Toast Restaurant Retail to update inventory, pricing, or other key information for one or all items in one easy and intuitive item management screen.

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