Guest Feedback

Gain insight into what guests love and how you can improve

Improve operations, coach staff, and resolve negative experiences with guest feedback.

Designed to capture guest experiences instantly

Instant feedback

Collect guest feedback in real-time.

Learn How

Performance metrics

Measure staff performance.

Learn How

Delight your guests

Ensure every guest leaves happy.

Learn How

Collect feedback on dining experiences
  • Immediate feedback
    Thumbs up/down feature prompts easy rating.
  • Seamless integration
    Use on Toast Go®, Toast Online Ordering or Toast Kiosk.
  • Build customer relationships
    Opt-in guest info capture for manager follow up.
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Coach staff on providing best-in-class experiences
  • Analyze performance trends
    Reward top servers providing stellar service.
  • Give constructive feedback
    Use comments as an opportunity to train underperforming staff.
  • Feedback detail
    Uncover what influenced guest reviews, from level of service to atmosphere.
Make negative experiences right to keep your guests coming back
  • Detailed feedback report
    Identify trends in feedback to improve hospitality.
  • Prompt resolution
    Immediately resolve negative experiences in person or via email.
  • Guest promotions
    Turn happy guest into regulars by including them in promotional campaigns.
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What our customers have to say:

“The most important thing is that every single guest has a perfect experience. Toast Guest Feedback is a way that we can make sure our guests are leaving happy and heard.”

Ryan Egozi

Director of Operations SuViche Hospitality Group
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See how easy it is to uncover your guest experiences

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(857) 301-6002
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