Managing Incoming Orders and Printing Receipts

***The Standalone Digital Offering Orders page is in limited release with select customers. If you do not have access to this page yet, stay tuned for a future update.***

Incoming orders can be tracked and marked as complete from the Standalone Digital Offering Orders page. 

1. To find the Standalone Digital Offering Orders page, navigate to the Manager header in toasttab.com and select Standalone Digital Offering Orders.

2. Incoming orders will be shown in a list view under the Active Orders tab. New, unacknowledged orders will have an orange "new" next to the guest's name.

Tablet View:

Mobile View:

3. Same day scheduled orders will appear under the Scheduled tab. Orders will move automatically from the Scheduled to Active tabs once the order is fired to the kitchen. The fire time is determined by the order's quoted time and the time the order should be made available for pickup / delivery. 

Desktop View:

4. Labels will be visible on each order indicating its dining option. To view additional order details, select an order from the list. Be sure to enter the order exactly as pictured into your own POS system.

5. Once the order is fulfilled, mark it as complete by selecting the blue button in the bottom right corner of the order details window. After the order is marked as complete it will appear in the Completed Orders tab.

***The Standalone Digital Offering Orders page is in limited release with select customers. If you do not have access to this page yet, stay tuned for a future update.***

Use the search field to find orders quickly and easily from the Standalone Digital Offering Orders page. Enter any of the following information to pull up a guest’s order:

• Name

• Phone Number

• Email Address

• Delivery Address

• Order Number

• Dining Option

• Dining Behavior (Takeout or Delivery)

Once you have located the guest’s check, select it from the search results and view the order details on the right side of the page. 

All new orders will be accompanied by a sound notification so that your staff is immediately alerted about new orders without having to watch the screen for visual updates to their dashboard or email. 

The new order sound notification feature is enabled by default. The new order appears as a line item in the Active Orders tab and a sound notification will fire to alert staff that a new order needs their attention.

Please Note: If you are unable to hear the sound notification on your device, be sure to increase the volume level and check that your browser settings allow sound notifications.

If you do not want a sound notification to accompany each new order, you will need to disable this feature in your web browser settings. Please follow the instructions below.

Updating Your Browser Settings in Google Chrome

1. Select the padlock icon in the top left corner of your web browser. 

2. Select Site settings.

3. Next to Notifications, select the dropdown menu and choose Allow. Instead, choose Block from the browser settings dropdown.

Updating your Browser Settings in Safari

1. Select the padlock icon in the top left corner of your web browser.

2. Next to Sound, select the dropdown menu and choose Allow. Instead, choose Block from the browser settings dropdown.

1. If you need to print a receipt for an active digital order, select the order from the list of Active Orders and then select Print in the bottom right corner of the order details window. 

2. A pop-up window will appear to print the receipt to a connected printer. A hard copy should also be printed for the guest.

How to Find Receipts from Past Orders

To obtain a receipt from a past order, you must first locate the check. Follow the below workflow to locate the check and associated receipt.  

1. Select the Actions tab. 

2. Select either the Text Receipt or Email Receipt option to share it with the guest.