The Traditional Service Model vs. The New Steps of Service
The New Steps of Service is a modern way of structuring your front of house that combines the traditional touchpoints of hospitality with the efficiencies of technology. It streamlines the flow of service by empowering your guests to order and pay whenever they like, and it keeps the orders coming to increase average check sizes*.
Traditional Service - 7 Servers
Primary tasks include taking orders, putting in orders at the POS, and processing payments.
New Service - 3 Servers
Primary tasks include greeting guests, assisting with ordering, and table touches.
Benefits of the New Steps of Service
Increase your restaurant's profits
Restaurants using Order and Pay technology see a nearly 12% increase in average check size*.
Improve guest satisfaction
Put ordering and payment technology in the hands of the guests to enable them to keep ordering whenever a craving hits.
Empower staff with a more rewarding role
Servers can embrace more hospitality-focused tasks rather than spending time running to the point of sale and swiping credit cards.
The New Steps of Service, Powered By:
Toast Go 2®️ The next generation of Toast’s handheld POS offers contactless payments and seamlessly flexes between service models.
Order & Pay™️ Give your guests the ability to order and pay for their meal from the convenience and safety of their own device with Toast Order & Pay™️.
Our average ticket times have dropped by about 20% since we started using the handhelds. Overall table turn time has improved by five minutes because orders are getting into the kitchen faster.
Chief Operations Officer
Request a personalized consultation** to learn more about the New Steps of Service