Switching to Toast
Feeling limited by your current tech? Toast is here for you, starting with easy onboarding.
Opening a New Restaurant
We'll take care of the technology, so you can focus on what matters most.
Online Ordering
A commission-free solution, totally integrated with your POS for real-time updates.
Payroll Suite
Fast, easy payroll synced right with your POS.
Access Capital
Fast, flexible funding to power your restaurant.
Free Tools and Templates
Guides, e-books, and templates designed to help you run your restaurant business better.
Video Courses
Learn something new today — whether you've got 5 minutes or 50.
Trends and analysis from across the industry
Resources to help you get the most out of Toast
Restaurants of all kinds finding success with Toast
Get rewarded for helping restaurant clients succeed
Explore new and upcoming Toast solutions
Toast solutions for any concept
Run your business with online ordering, payroll, and more
Tools, insights, and advice
Front of house, back of house, and online seamlessly connect and work in sync.
Toast is designed for restaurant success. Customize Toast to fit the needs of your restaurant type.
Industry Insights
Toast Central
Customer Stories
Local Partner Advocates
Innovation at Toast
With Toast’s growth and the quickly evolving nature of restaurant technology, we have made it a priority to have direct relationships with customers like you in markets formerly served by our partners. We will update this webpage and send emails as additional details are confirmed. We want to ensure these changes are seamless for your business, so we appreciate your patience!
Who is my point of contact? Anthem will continue to be your point of contact for all technical support, billing, hardware, and implementation/installation needs. Anthem Customer Service can be reached at 918.294.1777.
When will I get my final bill from Anthem? If you are on a monthly subscription plan, your final bill from Anthem will cover Toast POS software service through 1/31.
Will there be a disruption in my POS service? No interruptions ─ everything will run as usual!
Is there anything I need to do at this time? Yes! The authorized signatory for your restaurant should have received an email with a link to complete an e-signature via DocuSign. This is required to continue accurate software subscription billing after 1/31. Please note:
What if I would like to purchase an extra printer, terminal, etc.? As of 1/1, Toast will fulfill any new hardware or software requests. To submit a new request, please call 617.682.0225.
Who do I contact about another restaurant to sign with Toast? Please contact Toast Sales directly at 857.301.6002.
Who will be my point of contact after 1/31? By 2/1, you’ll receive an email about Toast’s Customer Success Team and your new resources with contact info.
Can I expect changes in how I am billed? Yes. Toast will begin billing you directly for your software subscription as of 2/1. There will be no change to your current Toast contract length or subscription cost.
How will my software payments be processed by Toast? Toast will make an ACH withdrawal from your bank account on file, which is listed under Financial Setup on your Toast Web account. This is currently the only form of payment that Toast accepts for software billing.
What if I haven’t installed Toast yet? Anthem will continue to coordinate your implementation and provide support for the first 30 days you are live on Toast POS.
After Toast is installed, when will I get my first software bill? Your software billing term will start from the date of your first customer payment transaction on Toast POS. You will receive a bill at that time for the software that will be used for the upcoming month.
What if I am renting hardware from Anthem? You may continue your rental agreement with Anthem for all current hardware. Any new hardware will be purchased through Toast, or you can check if your order is eligible for financing. To submit a new hardware request, please call 617.682.0225.
Where can I get answers when I have questions about how to do something on Toast? In the Toast Central search bar, type in what you want to do and you’ll find a list of instructions, articles, and/or videos. You can also search the Knowledge Base for common topics. For troubleshooting and technical support starting 2/1, Toast Support can be reached at 617.682.0225.
What if I would like additional onsite or remote implementation time for training, menu work, etc.? Starting 2/1, extra hours of implementation with a dedicated Toast Field Implementation Engineer (either onsite or remote) can be purchased under our Services and Fees guidelines by putting in a request through Toast Support. Once the request is received, you will be contacted by our Services Team to determine the scope of work and schedule an appointment.
What are the benefits of working directly with Toast? You’ll have direct access to our Toast experts ─ the ones who built our products and continue to enhance them every month. We receive insightful feature requests from customers like you all the time, so we’re constantly adapting our software and hardware to meet the needs of growing restaurants. Our Toasters are knowledgeable about our latest upgrades, and it’s our mission to help you navigate the platform and features to maximize your restaurant’s performance and minimize waste. In addition to Toast’s 24/7 Support phone line, you’ll gain access to Toast University training, online Support ticket submission and tracking, and Toast Web Chat for real-time one-on-one support. Check out this link for a full overview of Toast Customer Support.
If you have an urgent question about this transition that is not answered above, feel free to reach out to toasttransitions@toasttab.com.
Thank you for your continued partnership and choosing Toast!