Train Servers to Upsell With Your Menu
Make guests aware of all the upsell options available by writing it directly on the menu, and train your staff to call these out in conversation.
![Kendal-peiguss-1](https://d2w1ef2ao9g8r9.cloudfront.net/otl-images/index-thumbnail/_1600x1595_crop_center-center_82_line/kendal-peiguss-1_190227_171613.jpg 1600w, https://d2w1ef2ao9g8r9.cloudfront.net/otl-images/index-thumbnail/_992x989_crop_center-center_82_line/kendal-peiguss-1_190227_171613.jpg 992w, https://d2w1ef2ao9g8r9.cloudfront.net/otl-images/index-thumbnail/_768x765_crop_center-center_82_line/kendal-peiguss-1_190227_171613.jpg 768w, https://d2w1ef2ao9g8r9.cloudfront.net/otl-images/index-thumbnail/_576x574_crop_center-center_82_line/kendal-peiguss-1_190227_171613.jpg 576w, https://d2w1ef2ao9g8r9.cloudfront.net/otl-images/index-thumbnail/_320x180_crop_center-center_82_line/kendal-peiguss-1_190227_171613.jpg 320w)
Kendal AustinAuthor
While it helps to have tact when upselling to guests in person, there’s no reason to make your menu options subtle. Make guests aware of all the upsell options available by writing it directly on the menu, and train your staff to call these out in conversation.
If it’s possible to add bacon to a burger, include “Bacon $2” under the burger menu item. If your guests want to add chili to their nachos, put it right there on the menu, and you’ll get them thinking about how delicious that app would be with a little something extra.
This also allows you to get more creative with your menu without feeling like you have to offer expensive items for every dish you send out. To automatically include bacon, a fried egg, and fresh jalapeño slices on a burger would cause that item to be pretty pricey, but giving your customers the ability to mix and match ingredients to create their meal gives them a sense of ownership and saves you from the common complaint of sky-high prices.
Is this article helpful?
DISCLAIMER: This information is provided for general informational purposes only, and publication does not constitute an endorsement. Toast does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this content. Toast does not guarantee you will achieve any specific results if you follow any advice herein. It may be advisable for you to consult with a professional such as a lawyer, accountant, or business advisor for advice specific to your situation.
Subscribe to On the Line
Sign up to get industry intel, advice, tools, and honest takes from real people tackling their restaurants’ greatest challenges.