Toast Capital: Conditional Approval FAQs

This FAQ applies only to certain eligible Toast customers. Please note — this feature is currently in limited release with a select number of Toast customers and may not be available to you if you accessed this FAQ link from outside of your Toast Web backend.

These FAQs address questions about conditional approval for Toast Capital Loans. Applicants that are conditionally approved are able to lock in their maximum funding amount*, for 30 days. During this 30-day period, they can make a one-time request for funding and have funds disbursed in one lump sum as soon as the next business day after a beneficial owner or control person signs their credit agreement, as long as they continue to meet credit criteria at the time of the funding request (this is why initial approval is referred to as “conditional”).

*If an applicant is eligible to select from more than one target repayment term, Applicants will select a target repayment term when they submit their funding request, which could change their available funding amount. Shorter target repayment terms tend to have lower maximum funding amounts.

Learn more about conditional approval below.

Conditional Approval: General FAQs

Conditional Approval: Requesting Funds

Conditional Approval: Funding

1. Conditional Approval: General FAQs

What is the difference between being pre-qualified† for a Toast Capital Loan and getting conditionally approved? 

• Toast customers that meet certain eligibility and credit criteria as of a certain date receive pre-qualified† offers, which are invitations to apply for a Toast Capital Loan. You may see materials that say “pre-qualified” or something similar (like “eligible”).

• Once you apply and are conditionally approved, you can lock in your maximum funding amount, for 30 days as long as you continue to meet credit criteria at the time of the funding request. This provides your business with flexibility to address uncertain costs and timelines of major projects and other financing needs.

• After 30 days, terms may change based on eligibility and will require you to submit a new application through your Toast Capital dashboard for review.

• To learn more about approval, visit this page from your Financial Products page.

What does it cost to apply or get conditionally approved for a Toast Capital Loan?

• There is no cost to apply and no obligation to borrow if approved.

• You’ll pay a fixed loan fee‡ only on the amount that is disbursed to your bank account. If you decide to not request funding before your approval expires, you will pay no fees.

How long are the target repayment terms for a Toast Capital Loan?

• Toast Capital Loans offer different target repayment terms ranging from 90 days to 360 days, depending on eligibility. 

• The maximum repayment term is 60 days following the end of the target repayment term. Any outstanding balance due at the end of the maximum term will be collected automatically via ACH.

• If you receive conditional approval, your maximum loan amount is based on the longest repayment term that you are eligible for; however, if you select a shorter repayment term at the time of your funding request, your maximum eligible loan amount may be lower. 

How do I request funding? I don’t see it in the application.

• Once conditionally approved, it takes just a few seconds to request funding from your Toast Capital dashboard, up to your maximum approved amount, when your business needs it. 

• You’ll have 30 days from your conditional approval date to make a one-time request for funding, up to your maximum conditionally approved funding amount, and also select a target repayment term. If you continue to meet credit criteria at the time of the funding request, funds will be disbursed to your bank account in one lump sum.

What does the process look like?

1. If eligible, you can apply for conditional approval from your Toast Capital dashboard.

2. If conditionally approved, you will have 30 days from approval to make a one-time request for funding, up to your approved amount.

3. When you need funding, putting in a request from your Toast Capital dashboard takes just a few seconds.

4. We’ll automatically take a moment to verify that you continue to meet credit and eligibility requirements. Once that has been confirmed, your credit agreement will be available to sign.

5. After you sign your credit agreement, funding will be disbursed as soon as the next business day.

   1. Note that only a beneficial owner (owns 25% or more of your restaurant) or a control person (executive officer, senior manager, or someone who performs similar functions) can sign a credit agreement on behalf of your restaurant.

How long does conditional approval for a Toast Capital Loan last? 

• Your conditional approval status will be active for 30 days after your application is conditionally approved. On the 30th day at 11:59 PM ET, your approval will expire, and you will need to reapply.

What happens after my approval expires? 

• After your approval expires, if you are still eligible†, you can reapply by visiting your Toast Capital dashboard. Note that your maximum funding amount may have changed since your previous application.

I got conditionally approved for 30 days — how do I see how many more days I have to request funding?

• Your Financial Products Page and Toast Capital dashboard will both tell you on what date your conditional approval status will expire.

How can I see the fixed fee, daily holdback rate, and other terms of my Toast Capital Loan?

• After applying and getting conditionally approved, you’ll be able to request funds from your Toast Capital dashboard. Here, you can customize the funding amount and target repayment period that suit your needs; you will then be able to see the fixed fee and daily holdback rate for your funding request. If you are eligible for more than one target repayment term, you may be able to select from more than one fixed fee/daily holdback rate combination.

• The fixed fee and daily holdback rate depend primarily on your funding amount and target repayment period. Smaller funding amounts and/or shorter target repayment periods tend to result in smaller fixed fees.

Why can’t I customize my offer in my application like I have at another location?

• After applying and getting conditionally approved, you’ll be able to customize your offer just as you did before. 

• You won’t need to reapply or wait for re-approval — just a quick check on our end to make sure you still meet eligibility requirements.

• This is to offer our customers increased flexibility as we’ve heard feedback about uncertainty around the timing of restaurant costs and financing needs.

2. Conditional Approval: Requesting Funds

Who can request funds?

• Only a beneficial owner (owns 25% or more of your restaurant) or a control person (executive officer, senior manager, or someone who performs similar functions) can sign a credit agreement on behalf of your restaurant. 

  • If your restaurant is a sole proprietorship, only the sole proprietor can sign. If your ownership has changed or if you have added a new control person, you will need to provide the new owner or control person’s information to Toast Capital to verify their identity.

I need funds soon. Can I apply for approval and take out a Toast Capital Loan right after I’m conditionally approved?

• Yes — as soon as you’ve been conditionally approved, you can customize your funding request by returning to your Toast Capital dashboard. 

• Funds are typically disbursed to the bank account on file with Toast, Inc. within 1-2 business days after you request funds and sign your credit agreement.

How do I request funds after I've been conditionally approved? 

• Visit your Toast Capital dashboard to create your request - it takes just a few seconds to customize your funding request.

Why do I need an eligibility check after I request funding once I have been conditionally approved? 

• The eligibility check is quick and should take just a moment after you submit your funding request. The eligibility check is in place to make sure that you continue to meet credit approval requirements for funding. 

A problem was discovered during my eligibility check — why, and what happens next?

• Something may have changed regarding your business’ eligibility between when you were conditionally approved and when you requested funds. 

• If a problem is discovered, you will receive a notification after the eligibility check is completed, as well as an email that will provide more details about the reason why your request was not approved.

Can I request funding on the last day of my conditional approval?

• Yes — you can submit your funding request up until 11:59 PM ET on the last day of your 30-day conditional approval. Funding is typically disbursed within 1-2 business days after a business owner or control person signs the credit agreement.

Can I request funds more than once while conditionally approved?

• Your approval allows you to take out one Toast Capital Loan up to the amount you had been conditionally approved for following your application.

What is the target repayment period of my Toast Capital Loan? Is it 30 days?

• Toast Capital Loans offer different target repayment terms ranging from 90 days to 360 days, depending on eligibility. You will be able to select your target repayment period when you request funding. 

3. Conditional Approval: Funding

Is my conditionally approved Toast Capital Loan like a line of credit?

• No, Toast Capital Loans are not a line of credit. You may take out one Toast Capital Loan up to the amount you had been conditionally approved for at the time of your application, as long as you remain eligible and continue to meet applicable credit criteria. Funds will be disbursed in one lump sum.

Are the funds I’ve been approved to access for 30 days revolving?

• No, the funds are not revolving — that is, your available funding does not replenish as you repay your Toast Capital Loan. Your approved funding is available for a single Toast Capital Loan.

What can I do if I need more funds after taking out my Toast Capital Loan?

• You may be able to refinance your Toast Capital Loan after it’s been more than 50% repaid, based on eligibility. Check out our Refinancing FAQ for more details.

• Please note that conditional approval will not be available as a feature if you are refinancing an outstanding loan. If you are applying to refinance, you will select your requested funding amount during the application process and, if approved, funding will be disbursed after signing your credit agreement.

• If you fully repay an outstanding loan, the conditional approval feature could become available to you again.

How long will it take to get the funding I requested?

• Funding is typically disbursed within 1-2 business days after a business owner or control person signs the credit agreement.

Toast Capital Loans are issued by WebBank. Loans are subject to credit approval and may not be available to borrowers in certain jurisdictions. WebBank reserves the right to change or discontinue this program without notice.

†Eligibility is based on information about your restaurant and your account history with Toast, including your sales history, if applicable. All loans are subject to credit approval, and terms and availability may change based on your restaurant’s ability to meet applicable credit and eligibility criteria.