March 2021
What's New at Toast
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Under 10 Employees? Explore Starter Kits
Toast Order & Pay™ Keeps Getting Better
Restaurants using Toast Order & Pay™ are seeing check size increase by an average of 12%* and it's helping restaurants like Roc ‘N’ Ramen reduce labor costs, improve table turn times, and increase order accuracy.
Not using Toast Order & Pay™ yet? Try it FREE for six months if you sign up by 3/31/21!** Learn more →
* Based on performance at select Toast customers.
New Toast Order & Pay™ Features
Let guests order throughout their meal and pay when they’re done. Turn on Pre-auth Tabs to require a credit card before placing an order and ensure you have a card on file in the event of a walkout.
Allow guests at the same table to join a single tab. Once they join, they can collaboratively add items from their own device, and submit their order together on one ticket.
Check out our staff training guide for tips on explaining Toast Order & Pay™ to guests.
Coming Soon: Help & Resources Menu
We’re working hard to connect you with helpful, supportive content, when you need it the most! Soon you’ll be able to access articles, on-demand video training and tutorials, step-by-step guides and walkthroughs, and start a chat with our Care team, all from one easy-to-access menu in your Toast account.
Stay tuned for additional updates on when the new Help & Resources menu will be available for your restaurant.
New! Toast Go® Battery Replacement Kit
Are you having issues with battery life on Toast Go® devices over 1 year old? You can now order a Toast Go Battery Replacement Kit without having to swap out your entire device.
Note: This kit is designed for the original Toast Go® devices. It is not compatible with Toast Go® 2 handhelds.
NEW! Loyalty Program Enhancements
Toast’s Loyalty program is a great way to keep guests returning - and it keeps getting better! Incite more guests to come in during slower times with our Double Point Day feature, keep an eye on any suspicious activity with Loyalty Program Alerts, and bring guests back to celebrate their birthday with our automated Birthday Email. See these enhancements and more in your new loyalty configuration center in Toast!
It’s Now Easier to Issue Refunds
We have been listening to your feedback and are excited to announce an updated workflow to issue refunds and report on them. This simpler and more intuitive experience reduces the likelihood of entering an incorrect refund amount and gives you more refund visibility in your reports.
What You Need to Know About the New Stimulus Bill
The new $28.6 billion Restaurant Revitalization Fund does more to save restaurants than any other deal before it. Check out our newest On the Line article to learn how you can access grants from the new coronavirus stimulus package signed into law on March 11, 2021.
New Content Resource: The 2021 Restaurant Marketing Plan
Create a marketing plan that’s as unique as your concept with Toast's new 2021 Restaurant Marketing Plan. It includes:
Best practices and tips for using popular restaurant marketing channels, including social media, email marketing, and more
An interactive spreadsheet to help you map out your restaurant marketing calendar and budget
A customizable doc to help you set your restaurant marketing plan goals
With a robust marketing plan, you can not only entice and engage the customers you want — you can win their repeat business and long-term loyalty.
How Toast’s Growth Package Helped Oscar’s Keep Guests Coming Back
Toast’s Growth Packages offer simple, customizable bundles to fit the needs of every restaurant.
Oscar and Delfino Vasquez, owners of Oscar’s Authentic Mexican Grill in Kansas, brought on Toast POS and Digital Ordering just before COVID hit. Shortly after, they started leveraging the power of Toast’s Growth Package, launching their loyalty program and leveraging Toast Marketing to better connect with their guests during a time when connection was needed most. The Vasquez brothers' ability to both pivot quickly during COVID and continue to connect with their guests has made all the difference for their restaurant: “I feel like Toast is the reason why we're still here. It was by far the best decision that we've made as owners and I would not change anything about it.”
Put Your Menu Boards on Autopilot with Raydiant
We partnered with Raydiant to create easy-to-read digital menu boards and drive-thru screens that are directly integrated to your Toast POS menus. Raydiant integrates directly with Toast POS to update your menu in real time including when items change in price, 86’d, or new promos to feature based on the day.